Lucernex expert and President Joe Valeri (see Joe’s management summary here) provides a start to the conversation.

The term “Integrated Workplace Management Systems” or “IWMS” was coined by Michael Bell formerly of The Gartner Group. This new term was then used as the basis for producing an IWMS market assessment including a Gartner Magic Quadrant. This type of assessment is commonly produced by Gartner to compare technology vendors in many industries. Without a common term, in this case IWMS, there would have been no way to ‘lump’ a bunch of vendors together into a comparison document. In reality, at the time the term was coined, the vendors thrown into the IWMS bucket were very dissimilar and often addressed very different markets. Since then, however, using the IWMS blueprint provided in the IWMS market analysis containing the Magic Quadrant, the vendors have actually enhanced their products, changed messaging and in some cases merged to better fit the image of “IWMS”. While features of the vendors have grown more similar, they remain different in some very important ways, most notably their expertise in specific customer bases and specific functionality that addresses that base.
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